Terms of Sale, Lyvra P1 Dongle

This is the English version of our Dutch terms of sale. If the two differ, the Dutch version prevails.

These terms cover the purchase and pre-order of the Lyvra P1 Dongle. The app and the Lyvra+ subscription are covered by our terms of service.

1. Who we are

Lyvra Energy, a trading name of 3L Digital Compagniestraat 18, 1813 SX Alkmaar, Netherlands KvK: 99219247 VAT: NL005376831B51 Email: hello@lyvra.energy Phone: +31 6 33049735

2. The product

The Lyvra P1 Dongle reads your smart meter through the P1 port and sends those readings to your Lyvra account.

Works with: smart meters with a P1 port following the DSMR standard, as installed in the Netherlands, Belgium and Luxembourg. If you have no smart meter or no reachable P1 port, the dongle will not work. Check supported devices first if you are not sure, or email us.

You install it yourself. The dongle connects to the P1 port with a cable. You do not need to open the meter cabinet and no electrical work is involved. Follow the enclosed instructions.

3. Price

The Founder's price is €29.00 including VAT. The expected recommended retail price after the introduction is €39.00 including VAT.

With the dongle you get:

• Free Lyvra+ from your order until delivery
• A further 12 months of Lyvra+ at no extra cost
• Free shipping within the Netherlands and Belgium

After those 12 months, Lyvra+ stops automatically. Nothing renews silently and nothing is charged. We ask you before the end whether you want to continue, and you choose.

We currently ship to the Netherlands and Belgium only.

4. How the pre-order works

This is a pre-order. You pay now, and we expect to ship in Q2 2027.

What that means in practice:

• The contract is formed when you place the order with an obligation to pay and we confirm it by email
• Before shipping we email you to confirm you still want the dongle and to check your address
• You can cancel the pre-order free of charge at any time before it ships. Email hello@lyvra.energy and you get the full amount back within 14 days, to your original payment method. No reason needed
• If delivery slips, we tell you and give a new expected date. You can wait or cancel with a full refund
• If the product does not go ahead, we cancel all outstanding pre-orders and refund everyone in full

We hold your money until delivery. That is inherent to a pre-order, which is why we say it explicitly here.

5. Delivery

We ship to the address you give us. Risk passes to you once you receive the parcel.

If the dongle is not delivered within the stated period, and not within a reasonable additional period you set us, you may cancel the purchase and get your money back.

6. Right of withdrawal

You have 14 days to change your mind. You do not need to give a reason.

When does the period start? On the day you, or someone on your behalf, receives the dongle. Not on the day you order. Because the service is only really usable once you have the hardware, we count the cooling-off period from delivery.

How do you withdraw? Email hello@lyvra.energy or use the model withdrawal form. A clear message is enough.

What happens then?

• Send the dongle back within 14 days of your notice, complete and in the condition in which you could reasonably assess it
• We pay the return shipping. We send you a return label
• You get the full purchase price back, including standard delivery costs, within 14 days of us receiving your notice. We may wait to refund until we have the dongle back, or until you show us you have sent it
• We refund to the same payment method you used

Diminished value. You may unpack, connect and try the dongle, exactly as you would in a shop. If you go further than that and it is damaged or unsaleable as a result, we may deduct the diminished value.

The free Lyvra+ bundled with the dongle ends if you withdraw from the purchase. You owe nothing for it.

7. Guarantee and conformity

You are entitled to a product that does what you can reasonably expect of it. That is your statutory right to conformity, and nothing in these terms limits it.

Is the dongle broken, faulty or not working as agreed? Email hello@lyvra.energy with your order number and a description. We repair or replace free of charge. If we cannot do so within a reasonable time, you get your money back or an appropriate price reduction.

The guarantee does not cover damage from misuse, from opening or modifying the device yourself, or from causes outside the product such as power surges or water damage.

8. Software, updates and support

The dongle works together with the Lyvra app and our servers. It does not work without a Lyvra account.

We provide software and security updates for at least five years after your dongle is delivered. Updates install through the app or automatically.

Found a security problem? Report it to security@lyvra.energy. We respond within five working days, and we take no legal action against people who report a vulnerability responsibly.

9. Liability

We are liable for damage resulting from a defect in the product or from an attributable failure on our part, as the law provides.

Beyond that, our liability is limited to the purchase price, with a minimum of €250. We are not liable for indirect damage, lost savings or consequential loss.

These limits do not apply in cases of intent or wilful recklessness on our part, damage from death or personal injury, statutory product liability, or where mandatory law provides otherwise.

10. Complaints and disputes

Complaints go to hello@lyvra.energy. We respond substantively within 14 days, or tell you within that period when you will get an answer.

If we cannot resolve it together, you can use the European ODR platform: ec.europa.eu/consumers/odr.

Dutch law applies. As a consumer you can always bring proceedings before the court where you live.